Servicing excellence at the forefront of technology
With engineering excellence and ground-breaking software, Granada’s individual approach to servicing sets new standards for efficiency and safety, both onshore and offshore.
Granada takes a unique approach to servicing – combining a personal approach, where our engineers work directly with our clients, with our own custom-designed DATAHUB software, exclusive to Granada.
Our engineers receive individual notification of clients’ servicing requirements direct to their PDAs. In addition to talking to the customer, our engineers always seek feedback from the equipment operators. Site assessments and risk assessments are, again, carried out on the individual engineer’s PDA. Granada engineers carry out their own quotations, sent directly to the client, with jobs scheduled and parts ordered in the most simple, efficient manner. This personal approach to all aspects of the servicing cycle eliminates confusion during the quotation stage, as well as speeding up quotation to repair.
Throughout the servicing process, the use of Granada’s DATAHUB ensures both efficient and secure access to all servicing and safety data. Accessed through a web portal, DATAHUB provides clients with at-a-glance information on all servicing needs and legal requirements, including LOLER and PUWER examination, automatically generating the correct documentation.
As well as investing in technology to meet the needs of lifting equipment management and safety, Granada recognise that our engineers are our most important asset – all are subject to our 6-monthly training needs analysis, and all have LEEA Team Cards. This dual approach, of engineering excellence and ground-breaking software, keeps Granada at the very forefront of technological change and management effectiveness.